Terms of service

1. Copyright and intellectual property
The website is edited by the company blacksheep.io.

blacksheep.io can be accessed freely and is open to every internet user. The purpose is the online sale of eyeglasses or sunglasses to non-trading individuals.

2. Acceptance of the terms and conditions of sale
By making a purchase through this Site, you acknowledge and agree to be bound by these General Terms and Conditions. Such agreement shall be deemed to have the same legal effect as a handwritten signature.

If you do not agree to these Terms and Conditions, you are not authorized to access or use this Site, nor to purchase any products or services offered through it.

Please note that these Terms and Conditions, as well as the Site itself, including specific policies and sales-related conditions, may be updated or modified from time to time. It is your responsibility to review the Terms and Conditions regularly to ensure you are aware of any changes. Continued use of the Site following any such modifications will constitute your acceptance of the revised Terms and Conditions.

By accepting these Terms and Conditions, you confirm that you are of legal age and have the legal capacity to enter into binding agreements. If you are not of legal age or otherwise lack the legal capacity, a legal guardian or representative (such as a curator or tutor) must act on your behalf.

3. Other rights or Modification of the general conditions
These General Terms and Conditions may be modified at any time by the website operator or an authorized representative. The applicable version of the General Terms and Conditions for any user shall be the one in effect on the date of the user's order or connection to the website.

The website operator is fully committed to retaining all previous versions of the General Terms and Conditions and will provide them to any user upon request.

4.1 Orders
To place an order, you can select one or more items and add them to your cart. The process for selecting eyeglasses is presented in three steps and will be displayed as an estimate in the form of an order summary:

1- Frame Selection – Choose a frame from the available options.

2 - Lens Selection – Select lenses from the range of options provided.

3- Prescription Information – Enter your medical prescription details (e.g., corrective values, pupillary distance) via the designated forms.                                                                                                                                                                                                                       

Important to note: Each frame that is displayed on our website, has a minimum required pupillary distance measurement noted. A surcharge could be applied if your pupillary distance measurement does not meet the minimum requirement. Our customer team will contact you in such cases with the explanation as to why a surcharge should be applied or advise you of alternative and more suitable frames.                                                                                                                             
Once your selections are complete, you can access your cart by clicking the appropriate button.

In the cart, you will be able to review the quantity and type of items selected, along with the unit price and total order cost. You will also have the option to remove items or modify your selections.

A complete summary of your order will be displayed. If you are satisfied with your order and wish to proceed, you may click the “Order Now” button, which will take you directly to the payment form. Creating a customer account is not required.

You will then be prompted to review or update your billing and shipping information, choose a payment method, and complete the transaction via a secure payment interface.

Upon receipt of payment, the website operator will acknowledge the transaction via email. A confirmation email containing the order summary—including product details, pricing, and delivery information—will also be sent to you.  

4.2 Prices
All prices displayed on the website include applicable VAT, where required by law. Delivery charges are not included in the listed prices and will be clearly indicated to the customer prior to any payment.

Prices are subject to change at any time at the sole discretion of the website operator. The prices in effect are those displayed on the website at the time the order is placed and shall not be considered applicable to any future transactions.

Promotional offers, including sales, are not eligible for the application of vouchers or discount codes. Additionally, multiple discount codes may not be used on a single order.

For European customers, if the order value exceeds €150, any applicable customs duties and VAT upon receipt of the goods are the sole responsibility of the customer.

In the event that a defect is identified upon receipt of the order, the customer must promptly contact Customer Service at hello@blacksheep.io.

5. Communications
5.1 Consent to Electronic Communications
By using our Services, you consent to receive communications from us electronically, including via email, SMS/text messages, mobile push notifications, and messages displayed on or through the Services (“Push Messages”). Where required by applicable law, we will obtain your express opt-in consent prior to sending such communications.

You acknowledge that your wireless service provider may charge you fees for data usage, text messaging, or other wireless access in connection with the use of the Services and receipt of Push Messages. It is your responsibility to consult your wireless service provider to determine any applicable fees. You are solely responsible for any fees, costs, or expenses incurred in downloading, installing, and/or using the Services on your mobile device, including those associated with receiving Push Messages.

You further acknowledge and agree that all agreements, notices, disclosures, and other communications provided to you electronically shall satisfy any legal requirements as if such communications were provided in writing.

5.2 Operational Communications
You agree that we may contact you via any email address or telephone number you provide for purposes that include, but are not limited to:

Notifications regarding your account;
Troubleshooting account-related issues;
Resolving disputes;
Collecting debts;
Conducting surveys or requesting feedback;
Providing order, payment, and delivery updates;
Sending authentication or verification codes;

Ensuring compliance with these Terms, applicable policies, legal obligations, or other agreements in place.

Standard messaging rates and carrier charges may apply for any text messages we send.

5.3 Marketing Communications via SMS
If you choose to opt in to receive marketing communications via SMS or mobile alerts, you agree to receive promotional messages, order notifications, abandoned cart reminders (enabled by cookies, as described in our Terms), and other communications at the mobile number you provide. Each program requires separate opt-in; opting in to one does not imply opt-in for others. Message frequency may vary. Carriers are not responsible for delays or undelivered messages. Message and data rates may apply.

You are not required to consent to receive marketing messages as a condition for using the Services. To opt out of marketing texts, you may reply "STOP" to the number from which you are receiving the messages.

5.4 Marketing Emails
To unsubscribe from our marketing emails, you may follow the opt-out instructions provided in any marketing email you receive.

5.5 Third-Party Communications and Monitoring
We may engage third-party service providers to facilitate communication with you. Subject to our Privacy Policy, you acknowledge and consent that communications with our representatives may be recorded, monitored, or stored for purposes of quality assurance, training, and to protect both your interests and ours.

6. Title retention clause
All products and items remain the property of the seller until full payment has been received, in accordance with this retention of title clause. Notwithstanding the seller’s retention of ownership, all risks associated with the products shall transfer to the buyer upon delivery.

7. Payment
To complete a purchase, you must provide accurate, complete, and current information for a valid payment method (e.g., credit card) that you are legally authorized to use. You are responsible for promptly updating your account with any changes to your payment details.

By submitting payment information, you authorize us, our representatives, or our payment service providers to charge the designated payment method for: (a) the total amount due for purchased products; (b) any applicable taxes, customs duties, and shipping charges; and (c) any other charges incurred through your use of the services.

All payments are non-refundable unless otherwise expressly stated in our applicable policies.

We reserve the right to decline, suspend, or hold any transaction at our sole discretion, including but not limited to situations involving suspected fraud, anti-money laundering or sanctions compliance concerns, or if we determine that the transaction poses a risk to us or any third party.

Payment processors may apply additional fees for purchases made through the Blacksheep platform. Any such fees will be disclosed to you prior to the completion of your transaction. Your use of the payment services is also governed by the terms and conditions of the applicable payment processor, which may be amended from time to time. By using the services, you agree to provide accurate and complete information and authorize us to share such information with the payment processor as necessary.

Your payment obligation is considered fulfilled once we have received the full payment of the agreed-upon amount.

8. Conception and delivery
a) Delivery period

The delivery times indicated under the Shipping section of our website are estimates only. While we strive to provide the most efficient delivery service possible, delays may occur. If you do not receive your order within 60 days, you may contact our customer service team at hello@blacksheep.io.

Provided that all necessary information has been received (e.g., prescription details), customers can generally expect a production timeframe of 2 to 6 business days for custom lenses such as tinted, progressive, or photochromic options. Once your order is validated by the Blacksheep.io team, any errors made by the customer in selecting options (such as lens type or tint) shall be the sole responsibility of the customer.

No changes can be made to the order once payment has been processed as the order will go in production shortly after it has been received, 

When the order is ready for shipment, you will receive an email containing tracking and shipping information.

Please note that once the package has been shipped and the shipping confirmation email has been sent, no changes can be made to the delivery address. It is the customer's responsibility to monitor the delivery progress using the tracking number provided. If no delivery attempt has been made and the delivery period indicated on the website has passed, the customer must contact their local post office with the tracking number to retrieve the package.
b) Apparent Defects

The customer agrees to inspect the delivered product upon receipt to verify its conformity with the order. Any discrepancies, delivery errors, or apparent defects must be reported to us within 2 days of delivery. After this period, the product shall be deemed accepted by the customer, and no claims related to delivery errors or apparent defects will be considered.
c) Damages and Partial Losses

Any claims relating to damage or partial loss of products during transportation must be reported promptly. Such claims should be submitted to both the carrier and the seller via email, including a request for acknowledgment of receipt, along with photographs of the damaged product and packaging. This notification must occur within three (3) clear days from the date of delivery. If a delivery notification has been received from the transporter with proof of delivery, no claim can be made. 
d) Return to Sender

If the customer provides an incorrect delivery address or fails to collect the package from the local post office within the specified time frame following a failed delivery attempt, the package will be returned to the sender or destroyed. Any cost related to a redelivery or reorder would be at the customers expense. Please contact the customer service team on hello@blacksheep.io for further information or assistance 
In the above cases, the customer assumes full responsibility for the returned package, and no refund will be issued.

9. Purchasing policy
a) Website Information

While we make every effort to ensure the accuracy of information presented on blacksheep.io, typographical errors, inaccuracies, or omissions related to pricing, product descriptions, availability, and promotional offers may occur. Subject to applicable law, we reserve the right to correct any such errors, inaccuracies, or omissions and to modify or update information, or cancel orders or parts thereof, at any time without prior notice—even after you have submitted an order or received an order confirmation or shipping notification.

Please note that strike-through prices should not be solely relied upon when making a purchase decision. If price comparison is important to you, we recommend independently verifying prices prior to completing your purchase.

You are responsible for carefully reviewing all product descriptions, specifications, and any applicable restrictions before placing your order. If you have any special circumstances—such as a medical condition or special requirements—that may affect or be affected by the product you intend to purchase, it is your sole responsibility to inform us prior to placing your order.
b) Customer Service

Customer Service is available seven days a week via email at hello@blacksheep.io. The website operator commits to providing a response within a maximum of 3 working days from the receipt of your inquiry.
c) Right of Withdrawal

In accordance with applicable law, consumers have a period of 14 days from the date of delivery of the package to request a voucher or refund. The right of withdrawal applies only to the value of the ordered frames plus shipping fees (only applicable for the EU and UK), provided the order is not customized and after return of the order to our warehouse in China. Customized products are expressly excluded from this policy and are therefore not eligible for withdrawal.

To exercise your right of withdrawal, it is your sole responsibility to contact Customer Service by email at hello@blacksheep.io, specifying whether you wish to request an exchange, voucher, or refund. Requests made after the 14-day withdrawal period will not be accepted, and no refunds, exchanges, or vouchers will be issued.
d) Refund Conditions

This warranty does not apply if the product has been damaged by the customer.

If the corrective lenses do not correspond to the prescription originally submitted, the customer must contact our optical service at hello@blacksheep.io, providing their prescription and pupillary distance measurements for review by the Blacksheep team. For progressive lenses it is important to note that the industry standard is applied on the pupillary heights and Blacksheep will not be responsible for any sight issue deriving from issues related to pupillary heights. 

In the event that glasses are damaged during transportation, the customer must notify Customer Service within 2 days of receipt and provide photographic evidence of the damage.

To initiate any claim under these guarantees, customers should contact Customer Service at hello@blacksheep.io.

If the lenses received do not meet the customer’s needs, our opticians will conduct a thorough verification comparing the customer’s prescription to the optical report. If the corrective values are found to be accurate, Blacksheep.io cannot be held responsible.

Refunds:
If a refund is approved by the Blacksheep team, it will be processed within approximately 10 to 20 days following receipt and inspection of the returned products.

Refunds will be issued using the original payment method used at the time of purchase.
e) Corrective Lenses

If, after an investigation conducted in collaboration with the customer, a manufacturing defect is identified, the responsibility shall lie with the merchant.

However, if an error results from incorrect information provided by the customer during the online order process, or from an error in the prescription issued by the customer’s ophthalmologist or optician, the customer shall bear full responsibility.

10. Product warranty
All products sold on this website comply with applicable legislative and regulatory provisions and hold all necessary approvals required for their release. Mandatory disclosures as required by law will be displayed on this site, particularly in the order summary and the product description for each item.

If you experience any vision problems with your Blacksheep.io glasses, you must contact us within 14 days of receiving your package via hello@blacksheep.io. Claims made after this period cannot be accepted.

In the event of a product defect, customers benefit from statutory warranties against both apparent and hidden defects in accordance with local laws. For apparent defects, the customer must notify Blacksheep.io Customer Service within 14 days of receipt. For hidden defects, this notification period extends to two months from the date of receipt. This warranty applies only if the defect meets the definition of a hidden defect as described below.

A hidden defect is defined as a defect that, under normal use, renders the product unfit for its intended purpose. The site operator shall not be held liable for normal wear and tear, misuse, or accidental damage. The customer is responsible for proper care and maintenance of the products.

To exercise your warranty rights, you must notify Blacksheep.io Customer Service within 2 months of discovering the defect by contacting hello@blacksheep.io. Failure to meet this deadline will result in forfeiture of your right to a refund, exchange, or voucher.

Third-Party Disclaimer

You acknowledge and agree that Blacksheepvision and its affiliates are not liable for the actions of third parties, including operators of external websites, and that any risks arising from these third parties rest solely with you. We make no guarantees and expressly disclaim all liability for:

Products, services, information, programming, or any content provided by third parties accessible through our services; and

The quality or conduct of any third party you encounter while using the services.

Use of Services and Liability

To the fullest extent permitted by applicable law, you accept full responsibility for your use of the services, including interactions with other users. You acknowledge that any information you send or receive via the services may not be secure and could be intercepted by unauthorized parties. Accordingly, to the fullest extent permitted by law, we disclaim all liability for any loss or damage to your property or data resulting from accessing or downloading materials from the services.

11. Limitation of Liability
A. Limitation of Liability
To the fullest extent permitted by applicable law, under no circumstances and under no legal theory (including, but not limited to, tort, contract, strict liability, or otherwise) shall the Blacksheep parties be liable to you or any other person for:
(a) any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including damages for loss of data, profits, revenue, goodwill, reputational harm, business interruption, accuracy of results, or computer failure or malfunction arising out of or in connection with the services; or
(b) your use of the services, including without limitation any inability to access or use the services or the purchase and use of products offered on or through the services, even if we or any other person has foreseen or been advised of the possibility of such damages.

The foregoing limitation of liability shall not apply to liability of a Blacksheep party for:
(i) death or personal injury caused by our gross negligence; or
(ii) any injury caused by our fraud or fraudulent misrepresentation.

B. Disclaimer of Damages
This disclaimer applies, without limitation, to the maximum extent permitted under law, to any damages or personal injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer virus, file corruption, communication-line failure, network or system outage, theft, destruction, unauthorized access to, alteration of, loss or use of, any record or data, and any other tangible or intangible loss.

C. User Conduct
You specifically acknowledge and agree that we shall not be liable for any defamatory, offensive, or illegal conduct by any user of the services.

D. Aggregate Liability Cap
To the fullest extent permitted by applicable law, under no circumstances will the total aggregate amount for which the Blacksheep parties are liable to you exceed the greater of:
(a) the total amount paid to us by you during the one-month period prior to the act, omission, or occurrence giving rise to such liability;
(b) $100.00; or
(c) the remedy or penalty imposed by the statute under which such claim arises.

The foregoing cap on liability shall not apply to liability of a Blacksheep party for:
(i) death or personal injury caused by our gross negligence; or
(ii) any injury caused by our fraud or fraudulent misrepresentation.

The preceding sentence does not preclude the requirement for you to prove actual damages.

E. Jurisdictional Exceptions
Certain jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

F. Essential Agreement
The limitations of damages set forth above are essential to the agreement between you and us.

12. Cookies
To ensure optimal browsing for all internet users on this site, as well as to improve the performance of various devices and applications, the editor may place a cookie on the user’s computer. This cookie stores information related to the user’s activity on the site (such as dates, pages visited, and times), as well as any data entered by the user during navigation (including searches, login details, email, and password).

These cookies may be stored on the user’s computer for an unspecified duration and can be accessed by the publisher during subsequent visits to the site. Users have the option to block, modify the retention period, or delete cookies via their browser settings (usually found under tools or options, then privacy or confidentiality). However, disabling cookies may result in a less optimized browsing experience on this site. If the complete disabling of cookies prevents the user from accessing certain services or functionalities provided by the publisher, this malfunction will not be considered damage, and the user will not be entitled to any compensation.

13. Intellectual property policy
All elements comprising this website are the exclusive property of the editor and are protected under applicable intellectual property laws. Accordingly, users acknowledge that, without prior authorization, any full or partial reproduction, distribution, or use of these elements—whether modified or not—may result in legal action initiated by the publisher. This protection extends to all content on the site, including but not limited to texts, graphics, the website’s structure, its name, corporate identity, and style guide.

14. Jurisdiction
These Terms of Service are governed by the laws of the country of delivery and fall under the exclusive jurisdiction of its courts. The contract language is English. Except for provisions related to public order, any disputes arising from the execution of these general conditions may, prior to any legal proceedings, be submitted to the sole discretion of the site editor for resolution. It is expressly noted that the pursuit of dispute resolution does not suspend the applicable deadlines for initiating legal action.

15. Void provision and non waiver clause
If any provision of these General Conditions is declared invalid or unenforceable by a court, such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The editor’s failure, whether temporary or permanent, to enforce any clause of these General Conditions shall not be construed as a waiver of the right to enforce the remaining provisions.